PEARL LUXE MINIMALIST VEIL

Please get in touch with us within 7 days of receiving your order if you wish to discuss returns or exchanges.

We strive to fulfil and deliver your item to you in the most perfect condition. However, sometimes, we may get things wrong. For example, we may have shipped you the wrong item, or it is of the incorrect size or colour or it may be faulty. If you believe that a mistake has been made, please get in touch with us as soon as you can and we can assist you with a return or exchange. If possible, describe the situation as best as you can (the more details , the better) and send us some photos of the faulty item/s.

Please note that we are not able to offer a return or provide a refund if you change your mind. So please do consider carefully before making a purchase. Our team is only an email away should you have any questions or need more information.

Please ensure the item remains in the same condition as when you received it.

If you wish to return or exchange the item, please ensure that it remains in a perfect, reliable and resellable condition. We will require all labels, tags, and packaging material back to facilitate a return or exchange.

Returns and exchanges are at your expense, unless the item is faulty or we have sent an incorrect item to you. We will require the item/s back within 14 days once a return or exchange has been agreed.

In the case of a faulty item or if we have delivered an incorrect item, we will issue you a return label for your order.

In all other cases (e.g. if you had placed an incorrect purchase order etc.) kindly return your order to: Hera Bridal Limited T/A Daisy by Katie Yeung, 501 Karangahape Road, Auckland CBD, Auckland 1010, New Zealand. Phone: + 64 9 3691988.

Please send us the tracking information if you are using a tracked or signature required courier.

We will endeavour to assess the condition of the returned item within 7 days of receiving it.

In general, we will follow the guidelines provided by New Zealand consumer law. We will consider (at our discretion) the following:

• In the case of a fault, fixing or repairing the item;
• In the case of a fault or exchange request, replacing the item with an identical item; or
• If no reasonable remedy is available within an acceptable time frame, we will refund your order.

We will do our best to provide you with options within a reasonable timeframe. In the case of a fault, we will cover shipping the item back to you.

We allow returns or exchanges on most orders, except in the following circumstances:

Change of mind.

Sale items.

All sale items are final and are ineligible for returns, unless faulty, in which case the New Zealand consumer law applies.

Hygiene requirements.

For hygiene reasons, undergarments and earrings are ineligible for returns or exchanges, unless faulty, in which case the New Zealand consumer law applies.

Customised products.

Our team has lovingly crafted your customised product as a one-off item especially for you to fit your specific requirements. These items are ineligible for returns or exchanges, unless faulty, in which case the New Zealand consumer law applies.

We deliver worldwide.

All shipments within New Zealand are complimentary. International shipments on orders over NZD 1,500 are complimentary. We will provide you a shipping quote if your order does not meet these criteria.

Pick-up is available in Auckland.

You are welcome to pick up your order from our Auckland Flagship Showroom. Just let us know when completing your order. Pick up is available only during our opening hours and an appointment is required if you wish to pick up on a Saturday. You will need to pick your order within five business days from the date of confirmation order of purchase.

We endeavour to ship your order within two business days.

We will notify you when your order has been dispatched and provide you with tracking information.

Indicative delivery times are as follows:

NZ North Island | 1 business day from dispatch using Courier Post. Add 1 business day for rural delivery.
NZ South Island | 3 business days from dispatch using Courier Post. Add 1 business day for rural delivery.
Australia and rest of the world | 5-10 business days from dispatch using DHL Express or FEDEX/TNT. Add up to 3 business days for rural deliveries.

Please note that we cannot redirect your order once it has been dispatched.

Please make sure that you have entered the correct shipping address when ordering. If you have made a mistake, please get in touch as soon as possible and we will try our best to help.

Return shipping is at your expense, unless the item is faulty.

If you believe that the item is faulty, please get in touch with us as soon as you receive your order. We can provide you with a return label and shipping instructions. Please refer to our Returns and Exchanges policy for more information.

All of our prices are inclusive of all the relevant duties and taxes.

All global duties and taxes have been included and covered in our pricing.

Please contact us at [email protected] if you have any questions.