Please get in touch with us within 7 days of receiving your order if you wish to discuss returns or exchanges.
We strive to fulfil and deliver your item to you in the most perfect condition. However, sometimes, we may get things wrong. For example, we may have shipped you the wrong item, or it is of the incorrect size or colour or it may be faulty. If you believe that a mistake has been made, please get in touch with us as soon as you can and we can assist you with a return or exchange. If possible, describe the situation as best as you can (the more details , the better) and send us some photos of the faulty item/s.
Please note that we are not able to offer a return or provide a refund if you change your mind. So please do consider carefully before making a purchase. Our team is only an email away should you have any questions or need more information.
Please ensure the item remains in the same condition as when you received it.
If you wish to return or exchange the item, please ensure that it remains in a perfect, reliable and resellable condition. We will require all labels, tags, and packaging material back to facilitate a return or exchange.
Returns and exchanges are at your expense, unless the item is faulty or we have sent an incorrect item to you. We will require the item/s back within 14 days once a return or exchange has been agreed.
In the case of a faulty item or if we have delivered an incorrect item, we will issue you a return label for your order.
In all other cases (e.g. if you had placed an incorrect purchase order etc.) kindly return your order to: Hera Bridal Limited T/A Daisy by Katie Yeung, 501 Karangahape Road, Auckland CBD, Auckland 1010, New Zealand. Phone: + 64 9 3691988.
Please send us the tracking information if you are using a tracked or signature required courier.
We will endeavour to assess the condition of the returned item within 7 days of receiving it.
In general, we will follow the guidelines provided by New Zealand consumer law. We will consider (at our discretion) the following:
- In the case of a fault, fixing or repairing the item;
- In the case of a fault or exchange request, replacing the item with an identical item; or
- If no reasonable remedy is available within an acceptable time frame, we will refund your order.
We will do our best to provide you with options within a reasonable timeframe. In the case of a fault, we will cover shipping the item back to you.
We allow returns or exchanges on most orders, except in the following circumstances:
Change of mind.
Sale items.
All sale items are final and are ineligible for returns, unless faulty, in which case the New Zealand consumer law applies.
Hygiene requirements.
For hygiene reasons, undergarments and earrings are ineligible for returns or exchanges, unless faulty, in which case the New Zealand consumer law applies.
Customised products.
Our team has lovingly crafted your customised product as a one-off item especially for you to fit your specific requirements. These items are ineligible for returns or exchanges, unless faulty, in which case the New Zealand consumer law applies.
